The access to the customer and tech support that a shared hosting company offers will tell you a lot for the services which they offer as well. In the event that you can use just e-mails and tickets, you have most probably come across a reseller not the actual web hosting supplier. When this is the case, you will have to wait for a few days in order to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to consult with the true web hosting company for additional help. If the supplier can provide different means of communication with quick response time that are available anytime, they are most likely the top provider, not a reseller. Therefore you will take advantage of timely assistance and top quality support as they will have direct access to the servers where your account will be created. Regardless of the problem - sales or technical, it is always much better to have the option to communicate with your hosting company right away via your preferred way of communication.
24/7 Customer Support in Shared Hosting
We supply 24/7 customer, billing and technical support for all our Linux shared hosting
. Even if you aren't our client yet and you have questions, we can help you promptly and supply you with the necessary information, so as to give you a choice to make the best decision when you acquire a new web hosting account. We are available anytime, including weekends and holidays, and we offer multiple means of communication to contact us - phone, live chat, email messages and support tickets. For your benefit, we now have a couple of telephone numbers around the world, thus you'll be able to call the one that is closer to you. The maximum response time for the e-mail messages and your tickets is one hour. The standard response time is around 15-20 minutes, which means that you can forget about waiting for a few days to get assistance for some task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you pick, you are able to benefit from our 24/7 tech support services even on public holidays. All your sites will be available constantly and so will we. With many different contact options, you're able to choose the best way to get in touch with us and learn more about our services if you do not have an account yet, or get support in case you're already among our customers. You can give us a call, start a chat with a live agent, send an email or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature a one-hour answer time guarantee, although it rarely takes over 20 min to get assistance regardless of the complexity of the trouble. With our customer and tech support services, we will be there for you every time you need us, not a few days after that.
24/7 Customer Support in Dedicated Web Hosting
All of the dedicated server
packages that we provide come with 24/7 support via various methods of communication and with a 1-hour maximum reply time guarantee. If you want to find out more about the packages or you have any kind of billing or general questions, you will be able to call one of the local numbers we have around the globe or you can use our live chat service and speak to a live agent. For solely tech difficulties which need assistance from a tech support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an email, because all of these channels are more appropriate to track a certain issue. The response time for them rarely exceeds 30 minutes, therefore you can forget all about having to wait for an entire day so as to get assistance. The support service is available for all server-related matters, including the pre-installed software. In the event that you need help with third-party apps, you can consider ordering the Managed Services upgrade that we offer with all of the packages.