If you have purchased a hosting plan and you have some questions with regard to a given function/feature, or in case you have run into some obstacle and you require assistance, you should be able to touch base with the respective customer care staff. All hosting providers use a ticketing system no matter if they provide other ways of contacting them aside from it or not, because of the fact that the most effective way to deal with an issue most often is to post a ticket. This method of communication renders the responses sent by both parties easy to follow and enables the client service staff representatives to escalate the case if, for instance, a server admin should get involved. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you’ll have to use no less than two separate accounts to contact the customer service team and to actually administer the hosting space. Non-stop switching from one account to another can often be a headache, not to mention the fact that it takes a very long period of time for the vast majority of web hosting providers to respond to the tickets themselves.
Integrated Ticketing System in Shared Hosting
In stark contrast to what you may find with numerous other hosting providers, the ticketing system that we’re using with our Linux shared hosting is part of the Hepsia Control Panel, which comes with all accounts. You won’t need to memorize several sign-on credentials, since you will be able to manage your tickets and the web hosting account itself from one place. So, if you’ve got a question or run into a predicament, you can contact our help desk staff representatives instantly. Our ticketing system includes a smart search functionality. This goes to say that even in case you have opened heaps of tickets over the years, you will be able to track down the one that you need without hassles. Plus, you can check knowledge base guidelines for fixing commonly confronted obstacles.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we are using is built into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated hosting, which means that you won’t require an additional support platform to get in touch with our client support staff – you can do it on the spot in case you chance upon a difficulty. Sending a new ticket takes a couple of clicks and finding an older one is just as simple. Using our intelligent search functionality, you can swiftly find any ticket that you’ve sent in the past. You can post a ticket at any given moment whatsoever since our client service staff members are available to you 24/7 and respond in no more than sixty minutes, even though it seldom takes that much to get support. With Hepsia, you will have everything in one single location and you can forget about needing to go through two or more platforms to troubleshoot a simple issue.