If your web hosting service provider supplies live chat support, you will be able to talk to a representative live and find out useful information or get a problem resolved in a timely manner. The main advantage of using chat instead of calling to talk to a live person is that you need just a computer with Internet connection, so you will not pay any rates if you are in a different state or country. In addition, it will be simpler to copy and paste data for example domains, usernames or error messages in other words details which are sometimes difficult to provide to the other side over the phone. The live chat is also a quicker approach to contact the hosting provider's support team in comparison to using a ticketing system. Last, but not least, if some issue needs some more time to be taken care of, you're able to do something else entirely while you wait for support on the live chat, therefore you will not waste time - something that is not possible if you are on the phone.
Live Chat Support in Shared Hosting
Along with the telephone and ticket support, our company provides live chat support as well. You are able to get in touch with us every day, including holidays and weekends, and we can give you more details about the Linux shared hosting that we offer if you are not a customer yet, or about general and billing questions if you already have an account. Though for solely tech issues you will need to open a trouble ticket to the technical support team, because such matters will require more time to be dealt with, you can still get in touch with us through our live chat for some tech information. To give you an example, we can assist you to set up an e-mail address in your e-mail client or troubleshoot a number of problems, saving you time and effort. Even when our telephone lines are already off for the day, you will be able to talk with a live person.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we provide is online every day, even on holidays and weekends. It is one of the best ways to find out more information about our Linux semi-dedicated hosting in case you don't have an account yet or to have an issue resolved if you are a client and our customer support representatives will assist you in real time regardless of the time of the day you join the chat. In case you are hesitating which package is better for your websites, in case you need advice whether you need a specific upgrade and how to obtain it or if you've got problems installing an email account on your PC, you're able to contact us and we'll give you the needed info straight away. The live chat is accessible even after our telephone lines go off for the day, which means that if you have an account with us, you can be certain that you'll always enjoy prompt assistance with any question or trouble that pops up.