If your web hosting service provider supplies live chat support, you will be able to talk to a representative live and find out useful information or get a problem resolved in a timely manner. The main advantage of using chat instead of calling to talk to a live person is that you need just a computer with Internet connection, so you will not pay any rates if you are in a different state or country. In addition, it will be simpler to copy and paste data for example domains, usernames or error messages in other words details which are sometimes difficult to provide to the other side over the phone. The live chat is also a quicker approach to contact the hosting provider's support team in comparison to using a ticketing system. Last, but not least, if some issue needs some more time to be taken care of, you're able to do something else entirely while you wait for support on the live chat, therefore you will not waste time - something that is not possible if you are on the phone.