If you’ve ever got any questions in regards to your web hosting account or if you experience a problem with your websites, you will need to get in touch with the respective web hosting provider’s client support team. It may not make a difference how soon they’ll reply if you have a general inquiry, but an issue such as a mishandled web application update, for example, may result in your site becoming broken or unreachable online. And the longer you have to wait for the support team to lend you a helping hand, the longer the website will be inoperational. In case you offer goods or services online, any downtime will undesirably influence your website and you can lose existing or potential visitors. Lots of web hosting providers, predominantly resellers, answer e-mails and trouble tickets within twenty four hours, but in the online sphere this is far too long, as customers will scarcely ever revisit a site that is not working correctly over prolonged stretches of time.
One-Hour Response Guarantee in Shared Hosting
In case you’re using any of our Linux shared hosting
and you have a question or chance upon some difficulty, you can touch base with us 24-7-365 by opening a support ticket or by sending an email and we guarantee that you will receive an answer in no more than an hour. In case the issue can be resolved, we’ll do it before we reply, while if there’s something that you have to do on your end, we will supply you with all the needed info – what settings to check, what workable solutions to try, and so on. Usually, you will obtain an answer within half an hour max, which implies that waiting around for hours and hours on end or even for more than a day to receive assistance is something out of the question. Our 1-hour reply guarantee applies to any enquiry that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we know how essential it is to get quick help, we promise that you won’t ever have to wait for more than one hour to get a reply to any ticket that you submit via your semi-dedicated server
CP. Actually, you’ll seldom have to wait for more than twenty-thirty minutes and this is valid for any question irrespective of its nature – general, billing or technical. On top of that, our client and tech support team will be at your disposal 365 days a year, which means that even if you send a ticket during holidays, you will invariably get an instant reply, which will contain the answer to an enquiry, the solution to an obstacle or the details necessary to solve an issue yourself – in case there is something that you need to do on your end. With us, you’ll never have to waste a whole day waiting around for an answer like you would with other providers.