Although this isn't the most importantfactor to help you recognize a reliable shared hosting provider from a bad one or a reseller from an actual provider, being able to call and communicate with a live person is an indicator that you aren't working with a one-person company and that you will be able to get in touch with someone every time you're looking for help. The telephone support for web hosting services may range from general to professional, which means that the problems that can be resolved with a call vary depending on the provider. In the general case, these matters are simpler and feature billing or first level tech issues because more complex matters generally need a support ticket where both you and the sysadmins can track the proceedings with a given issue. Nevertheless, the option to phone call your supplier will save you a lot of time and efforts for the numerous small issues that may eventually appear at the time you manage your website hosting account.
Phone Support in Shared Hosting
We believe that having the option to talk to a live agent is rather important, for that reason we have three support lines globally (UK, USA and Australia) and you are able to reach us over the phone for fourteen hours every day. If you consider buying one of our Linux shared hosting, for example, you're able to give us a call and find out more about our solutions prior to ordering to make sure that we do match all of the system requirements for your web sites. After the order, you'll be able to call us about any sales and / or billing issues you may experience, or receive any general or basic tech info you need. We have aimed to find the perfect balance between telephone and ticket support, so for entirely technical issues you have to use our ticketing system, that will help you keep track of the communication together with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server packages that we offer include live phone support for 14 hours every day. In case you are unsure which package will be suitable for your web sites, you want to learn more about a package's specs or you need any other info on our solutions, you have the option to call any of the local telephone numbers that we have in the United States of America, the UK and Australia and our support agents will help you. In case you currently own an account, you can contact us about general and sales issues, although we are usually able to help with a lot of technical issues as well. For entirely tech issues you'll have to take advantage of our built-in ticketing system where the correspondence between you and our tech support crew will be in one place, which is the better option if your problem needs more time to be dealt with or it has to be escalated to our sysadmins.