Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Every assistance request you send to us will be attended to within maximum 60 min. If for any reason whatsoever your support ticket or email needs further assistance from a server admin, we will timely forward it and leave a comment to let you know that your case is being examined. If you make use of our Admin Services package, all of the server management tasks included there will be carried out at a time of your preference.
An Exceptional Customer Support Service
Our client support staff will be at your disposal twenty–four–seven if you require assistance working with the Hosting Control Panel or with any of the apps that we install on your behalf on the server. And if you require assistance tackling all the standard admin tasks on your dedicated web hosting server, you can have a glimpse at our Admin Services package, which includes data backup space, Operating System updates every week, problem troubleshooting and installation services, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Section
Every Linux dedicated hosting server is equipped with our free–of–charge Hosting Control Panel, which offers an exhaustive knowledgebase and a collection of educational video tutorials. Whenever you require help while working with the Hosting Control Panel, just press the Help or Videos buttons situated in the upper right corner.